Our Shipping Policy


The Leather City is an online leather jacket store based in the Canada that sells finest leather products for both men and women using the premium quality of cowhide, sheepskin as well as PU material. We provide you best quality leather products at the best available price with secure checkout and an unparalleled 24/7 customer service for your assistance.

How much time will my order take to get delivered?

  • All orders placed at Theleathercity.com will be delivered within 10 to 15 working days right after your payment has been cleared. If you haven’t received your parcel within 10 to 15 days of placing order, the delay of shipment is tend to happen when payment hasn’t been cleared or quality checking. So, if you have not got any call from us, kindly take the notice whether payment has been cleared or not.

How Theleathercity.com updates about the order confirmation?

Typically, it will confirm within an hour to confirm that your payment is cleared and then you will receive the order confirmation via email. Your patience in this situation is highly appreciated.

What courier services are being used to deliver products?

We believe in exploiting ultra-modern inventory/order management systems, this is why we have already collaborated with remarkable and faster courier services like: FedEx, DHL & UPS + (TNT). (Express optional). Customer agrees terms & Conditions of all the mentioned courier services. 

On what addresses Theleathercity.com deliver products?

To deliver your order on time, you need to be extra careful while entering details regarding your shipping address along with the contact number and other contact details that is must to be mentioned like email address and contact number.
Note: We want our products to be delivered safely and quickly, so at this point of time we aren’t shipping orders to PO Boxes APO / FPO addresses. Still, it is a must to for all of our customers to provide us with their complete residential / shipping address.

If I wasn’t available on mentioned shipping address at the time of delivery, what to do then?

In case, if you were not available at the given shipping address when courier service person arrived to deliver the parcel, so you can ask them to deliver again. Once you are available, you will be required to contact the courier service to arrange the delivery again.  But, when you will ask courier service to deliver the parcel again so you will need to pay extra duties for that shipment. However, if you stay unavailable and don’t contact the courier service then they will ship back the parcel to us.

Why Theleathercity.com can ship parcels from different locations?

In order to keep our services and delivery of products on time, we may ship your order from overseas warehouses. But no matter from whichever location your product is being shipped, our all products must gone through our rigorous quality control process. And we stand behind our product completely.

For any further information related to the shipment concerns, feel free to contact us at info@theleathercity.com.

 

NOTE: Customer should agree to all the above mentioned points before placing order or buying anything at Theleathercity.com